...

Refund and Returns Policy

Last Updated: January 2026

Welcome to Aduma Device. Please read this Return and Refund Policy carefully before making a purchase. By completing a purchase from https://adumadevice.lk, you agree to the terms outlined below.

1. No Refund Policy

All sales made at Aduma Device are final. Once a product has been purchased, no refunds or cancellations are available under any circumstances. This includes but is not limited to:

  • Change of mind after purchase
  • Incorrect product selection by the customer
  • Compatibility issues not confirmed prior to purchase
  • Price changes or promotional offers after purchase

We strongly encourage customers to confirm product specifications and requirements before completing their order.

2. No Return Policy

Products sold by Aduma Device are not eligible for return once delivered or collected, except where explicitly required by applicable consumer protection laws.

3. Warranty Policy

While refunds and returns are not available, warranty coverage is provided for eligible products based on the manufacturer’s or distributor’s warranty terms.

3.1 Warranty Coverage

  • Warranty availability and duration vary by product and brand
  • Warranty applies only to manufacturing defects
  • Warranty is valid only with the original invoice and warranty card (if provided)

3.2 Warranty Does Not Cover

  • Physical damage, liquid damage, or burn marks
  • Damage caused by power fluctuations or improper usage
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Software-related issues, viruses, or data loss

4. Dead on Arrival (DOA)

If a product is found to be Dead on Arrival (DOA), customers must notify Aduma Device within 24 hours of delivery or collection. DOA claims are subject to inspection and verification by the manufacturer or authorized service center. Replacement or repair will be handled strictly according to supplier warranty policies.

5. Warranty Claim Process

To request warranty service, customers must:

  1. Contact Aduma Device support with the invoice number
  2. Provide a clear description of the issue
  3. Submit the product for inspection if requested

Repair or replacement timelines depend on the respective brand or service provider.

6. Responsibility Disclaimer

Aduma Device shall not be held responsible for:

  • Loss of data during repair or warranty processing
  • Delays caused by manufacturers, suppliers, or service centers
  • Incompatibility issues with existing hardware or software

Customers are advised to back up all data before submitting products for warranty service.

7. Policy Updates

Aduma Device reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

8. Contact Information

For questions regarding this policy or warranty support, please contact:

Aduma Device
Website: https://adumadevice.lk
Email: info@adumadevice.lk